ICT Sales Representative

Overview

Develops and converts sales opportunities into sales of computer hardware, software and ICT services.

Skills

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks

• compiling lists of prospective client businesses using trade directories and other sources
• acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
• visiting regular and prospective client businesses to establish and act on selling opportunities
• assessing customers' needs and explaining the goods and services which meet their needs
• promoting employers' ICT goods and services to existing and prospective clients
• quoting and negotiating prices and credit terms, and completing contracts and recording orders
• arranging delivery of goods, installation of equipment and the provision of services
• reporting to sales management on sales made and the marketability of ICT goods and services
• following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
• preparing sales reports, and maintaining and submitting records of business expenses incurred

Related Occupations

• ICT Account Manager
• ICT Business Development Manager