ICT Account Manager

Overview

Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.

Skills

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks

• compiling lists of prospective client businesses using trade directories and other sources
• acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
• visiting regular and prospective client businesses to establish and act on selling opportunities
• assessing customers' needs and explaining the goods and services which meet their needs
• promoting employers' ICT goods and services to existing and prospective clients
• quoting and negotiating prices and credit terms, and completing contracts and recording orders
• arranging delivery of goods, installation of equipment and the provision of services
• reporting to sales management on sales made and the marketability of ICT goods and services
• following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
• preparing sales reports, and maintaining and submitting records of business expenses incurred

Related Occupations

• ICT Business Development Manager
• ICT Sales Representative