Overview
Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.
Skills
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate II or III (ANZSCO Skill Level 4)
Tasks
- determining clients' requirements for travel, accommodation and special interests
- suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- notifying clients of travel dates, baggage limits, and medical and visa requirements
- providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
- assisting with travel clearances
- collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
- providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
- answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
- providing literature and information on local and interstate tours and places of interest
- discussing transport availability and cost
- may work in a call centre
Alternative Titles
- Travel Agent
Specialisations
- Business Travel Consultant
- Domestic Travel Consultant
- International Travel Consultant
Related Occupations
Source: 1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition.
Note: The tasks associated with the occupation are to be used as guidance only. The tasks listing may include tasks associated with the grouping/category to which the occupation belongs.
Training Pathways
24 courses found.
| Course name | Providers |
|---|---|
THT40198: Certificate IV in Tourism (Sales and Marketing)
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THT40102: Certificate IV in Tourism (Sales & Marketing)
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THT30398: Certificate III in Tourism (International Retail Travel Sales)
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THT30302: Certificate III in Tourism (International Retail Travel Sales)
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THT30298: Certificate III in Tourism (Retail Travel Sales)
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THT30202: Certificate III in Tourism (Retail Travel Sales)
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SIT60112: Advanced Diploma of Travel and Tourism
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SIT50112: Diploma of Travel and Tourism
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SIT40212: Certificate IV in Travel and Tourism
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SIT40116: Certificate IV in Travel and Tourism
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SIT31312: Certificate III in Travel
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SIT30222: Certificate III in Travel
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SIT30216: Certificate III in Travel
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SIT30212: Certificate III in Travel
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SIT30207: Certificate III in Tourism (Retail Travel Sales)
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30763QLD: Certificate II in Metaphysical Practices
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30642QLD: Certificate IV in Metaphysical Practices (Tarot)
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30622QLD: Course in Hot Stone Massage
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21785VIC: Diploma of Alpine Tourism
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12292WA: Advanced Diploma of Tourism (Tourist Attractions, Tourist Information Services, Wholesale Operations
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12288WA: Advanced Diploma of Tourism (Retail Travel, Wholesale Operations - Domestic/Inbound/Outbound)
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12287WA: Diploma of Tourism (Retial Travel, Wholesale Operations - Domestic/Inbound/Outbound) - 6047
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12285WA: Certificate III in Tourism (Retal Travel, Wholesale Operations-Domestic/Inbound/Outbound) - 6045
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0586: Course in Travel Consulting
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