Overview
Provides travel and accommodation information to tourists. May work in a call centre.
Skills
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate II or III (ANZSCO Skill Level 4)
Tasks
- determining clients' requirements for travel, accommodation and special interests
- suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- notifying clients of travel dates, baggage limits, and medical and visa requirements
- providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
- assisting with travel clearances
- collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
- providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
- answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
- providing literature and information on local and interstate tours and places of interest
- discussing transport availability and cost
- may work in a call centre
Alternative Titles
- Tourist Adviser
Related Occupations
Source: 1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition.
Note: The tasks associated with the occupation are to be used as guidance only. The tasks listing may include tasks associated with the grouping/category to which the occupation belongs.
Training Pathways
35 courses found.
| Course name | Providers |
|---|---|
THT31002: Certificate III in Tourism (Operations)
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THT30698: Certificate III in Tourism (Visitor Information Services)
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THT30602: Certificate III in Tourism (Visitor Information Services)
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THT30498: Certificate III in Tourism (Tour Operations)
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THT20502: Certificate II in Tourism (Operations)
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SIT40125: Certificate IV in Travel and Tourism
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SIT40122: Certificate IV in Travel and Tourism
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SIT30407: Certificate III in Tourism (Visitor Information Services)
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SIT30125: Certificate III in Tourism
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SIT30122: Certificate III in Tourism
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SIT30116: Certificate III in Tourism
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SIT30112: Certificate III in Tourism
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SIT30107: Certificate III in Tourism
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SIT20125: Certificate II in Tourism
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SIT20122: Certificate II in Tourism
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SIT10122: Certificate I in Tourism (Australian Indigenous Culture)
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SIT10116: Certificate I in Tourism (Australian Indigenous Culture)
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SIT10112: Certificate I in Tourism (Australian Indigenous Culture)
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7600: Certificate I in Tourism
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30763QLD: Certificate II in Metaphysical Practices
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30642QLD: Certificate IV in Metaphysical Practices (Tarot)
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30622QLD: Course in Hot Stone Massage
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14782WA: Certificate II in Tourism (indigenous)
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13021WA: Certificate II in Aboriginal Cultural Tourism
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12296WA: Advanced Diploma of Tourism (Meetings)
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12295WA: Diploma of Tourism (Meetings)
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12294WA: Certificate IV in Tourism (Meetings)
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12291WA: Diploma of Tourism (Tourist Attractions, Tourist Information Services, Wholesale Operations-Domestic
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12290WA: Certificate IV in Tourism (Tourist Attractions, Tourist Information Services, Wholesale Operations-D
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12289WA: Certificate III in Tourism (Tourist Attractions, Tourist Information Services, Wholesale Operations-
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12286WA: Certificate IV in Tourism (Retail Travel, Wholesale Operations - Domestic/Inbound/Outbound)
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12284WA: Certificate II in Tourism (Retail Travel, Wholesale Operations, Tourist Information Services, Touris
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12283WA: Certificate I in Tourism (Retail Travel, Wholesale Operation, Tourist Information Services, Tourist
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11859WA: Certificate III in Aboriginal Cultural Tourism
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11858WA: Certificate II in Aboriginal Cultural Tourism
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