Overview
Sells tickets and makes reservations for services such as travel and admission to sporting and entertainment venues. May take tickets, issue boarding passes, or assist in the use of self-check systems. May work in a call centre.
Skills
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below. AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
Tasks
- receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
- answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
- checking service availability and times, and making reservations
- contacting customers to cancel or confirm reservations
- organising displays of service availability, times and other information
- collecting tickets and change from depot clerks
- signalling drivers to stop and proceed
- overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
- assisting passengers to board and alight from vehicles and assisting passengers with baggage
Specialisations
- Booking Clerk
- Reservations Clerk
Related Occupations
Source: 1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition.
Note: The tasks associated with the occupation are to be used as guidance only. The tasks listing may include tasks associated with the grouping/category to which the occupation belongs.
Training Pathways
One course found.
| Course name | Providers |
|---|---|
13282ACT: Certificate IV in Business
|