Retail Supervisor

Overview

Sales Department Supervisor; Supervises and coordinates the activities of retail sales workers.

Skills

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate II or III (ANZSCO Skill Level 4)

Tasks

• ensuring that customers receive prompt service and quality goods and services
• responding to customers' inquiries and complaints about goods and services
• planning and preparing work schedules and assigning staff to specific duties
• interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• instructing staff on how to handle difficult and complicated sales procedures
• examining returned goods and deciding on appropriate action
• taking inventory of goods for sale and ordering new stock
• ensuring that goods and services are correctly priced and displayed
• ensuring safety and security procedures are enforced

Alternative Titles

• Checkout Supervisor