Overview
Supervises and coordinates the activities of hotel service workers.
Skills
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
Tasks
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
Alternative Titles
- Hotel Service Supervisor
Specialisations
- Front Office Manager (Hotel)
- Head Housekeeper
- Head Porter (Hotel)
- Hotel Concierge
- Hotel Office Manager
Source: 1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition.
Note: The tasks associated with the occupation are to be used as guidance only. The tasks listing may include tasks associated with the grouping/category to which the occupation belongs.
Training Pathways
46 courses found.
| Course name | Providers |
|---|---|
THH42602: Certificate IV in Hospitality (Supervision)
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THH42502: Certificate IV in Hospitality (Catering Operations)
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THH42497: Certificate IV in Hospitality (Accommodation Services Supervision)
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THH42397: Certificate IV in Hospitality (Food and Beverage Supervision)
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THH33002: Certificate III in Hospitality (Operations)
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THH32797: Certificate III in Hospitality (Food and Beverage)
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THH21897: Certificate II in Hospitality (Operations)
|
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THH21802: Certificate II in Hospitality (Operations)
|
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THH11097: Certificate I in Hospitality (Operations)
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THH11002: Certificate I in Hospitality (Operations)
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SIT40422: Certificate IV in Hospitality
|
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SIT30713: Certificate III in Hospitality
|
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SIT30712: Certificate III in Hospitality
|
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SIT30707: Certificate III in Hospitality
|
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SIT30622: Certificate III in Hospitality
|
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SIT30616: Certificate III in Hospitality
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SIT20322: Certificate II in Hospitality
|
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SIT20316: Certificate II in Hospitality
|
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SIT20213: Certificate II in Hospitality
|
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SIT20212: Certificate II in Hospitality
|
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SIT20207: Certificate II in Hospitality
|
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SIT10213: Certificate I in Hospitality
|
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SIT10212: Certificate I in Hospitality
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SIT10207: Certificate I in Hospitality
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P0577: Course in Housekeeping
|
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4737: Certificate IV in Hospitality Operations
|
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4736: Certificate II in Hospitality Operations
|
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4732: Certificate I in Hospitality (housekeeping)
|
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4727: Certificate IV in Hospitality (food And Beverage Operations)
|
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4726: Certificate III in Hospitality (food And Beverage)
|
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4725: Certificate II in Hospitality (food And Beverage Operations)
|
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4723: Certificate I in Hospitality (bell Desk/concierge)
|
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4722: Certificate IV in Hospitality (accommodation Services)
|
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4721: Certificate III in Hospitality (accommodation Services)
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4720: Certificate II in Hospitality (accommodation Services)
|
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14756WA: Certificate I in Introduction To Hospitality, Tourism And Viticulture
|
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12791ACT: Certificate III in Workplace Supervision (Hospitality)
|
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0545: Course in Hospitality (ASF 5)
|
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0544: Course in Accommodation Services (ASF 4)
|
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0541: Course in Accommodation Services (ASF 3)
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0540: Course in Food and Beverage Operations (ASF 3)
|
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0537: Course in Hospitality Operations (ASF 2)
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0353: Course in Food & Beverage Supevision (ASF 4)
|
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0352: Course in Hospitality Supervision (ASF 4)
|
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0349: Course in Accommodation Services (ASF 2)
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0348: Course in Food and Beverage Operations (ASF 2)
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